Product tutorials
Getting Started: Setting Up Your First Dropkeeta Workspace
A step-by-step walkthrough: connect a channel, add knowledge, configure your assistant and go live.
Dropkeeta Team · · 5 min read
1. Connect a channel
Start with the channel that receives the most questions — usually website chat or email. Add the chat widget to your site or forward your support inbox to your workspace.
2. Add your knowledge
Upload FAQs, policies and product information. Begin with the topics that come up most often; you can add more at any time.
3. Configure your assistant
Set the tone of voice, list topics the assistant should handle, and define escalation conditions such as negative sentiment or billing questions.
4. Test, then go live
Ask the assistant the questions your customers ask. Adjust answers and rules where needed, then turn it on for real conversations and review the results in analytics.