Solutions
Customer support that fits the way your business works.
Whether you sell online, deliver services, run client projects or ship software, Dropkeeta adapts to the questions your customers actually ask.
E-commerce
Answer every order question before it becomes a complaint.
Order status, shipping, returns and product questions make up much of an online store's inbox. Dropkeeta handles the routine ones instantly and flags the unhappy ones early.
- Order and shipping inquiries
- Returns and exchange policies
- Product and sizing questions
- Frustrated-customer alerts
Hi, can I return a jacket if it doesn't fit?
Yes — unused items can be returned within 30 days of delivery. Would you like me to email you a prepaid return label?
Yes please.
Done. The label is on its way to your inbox, and your return is logged on order #30914.
Service companies
Capture bookings and inquiries, even after hours.
Clinics, consultancies, repair and home-service businesses get the same questions about availability, pricing and appointments. Dropkeeta answers them and passes booking requests to your team.
- Appointment and availability questions
- Service and pricing inquiries
- Booking request collection
- Automatic customer follow-ups
Do you have anyone free to fix a leaking tap this week?
We have openings Thursday and Friday morning. Shall I request one of those slots for you?
Friday please, around 9.
Booking request created · sent to scheduling team for confirmation
Digital agencies
Keep every client conversation organised.
Agencies juggle requests from many clients at once. Use tags, assignment and internal notes to route each request to the right team without losing the thread.
- Client requests in one workspace
- Assignment to account teams
- Internal notes and context
- Status updates from approved info
Any update on the homepage redesign? We need it before Monday's launch.
The homepage design is in review. I've flagged your Monday deadline to your account manager, who'll confirm the timeline today.
Assigned to Account team · priority: deadline
Startups
Responsive support without a large support team.
Early teams can't staff an inbox around the clock. Dropkeeta answers common product questions from your docs and brings in a founder or engineer only when it matters.
- Answers from your help docs
- Account and onboarding questions
- Bug reports routed to the team
- Analytics on what users ask
The export button isn't working and I've tried three times. This is really frustrating.
I'm sorry about that. I've passed this to our team with your account details and the steps you tried, so you won't need to repeat them.
Negative sentiment · escalated to Engineering on-call
Make every customer conversation count.
Give your customers faster answers and your team more time to focus on the conversations that matter.