Legal
Terms of Service
Last updated: November 2026
These Terms of Service govern your access to and use of the Dropkeeta website and services. By using them, you agree to these terms.
1. The service
Dropkeeta provides an intelligent customer support automation platform that helps businesses manage customer conversations, generate responses from approved knowledge and escalate cases to human agents.
2. Accounts
Accounts are created by Dropkeeta on request. You are responsible for keeping your credentials secure and for activity under your account.
3. Subscriptions and billing
Paid plans are billed in US dollars on a monthly or annual basis as shown on our Pricing page. Plan features and limits are described at the time of purchase.
4. Acceptable use
You agree not to misuse the service, including sending unlawful, harmful or misleading content, or attempting to interfere with the platform's security or operation.
5. Your content
You retain ownership of the knowledge, documents and conversation data you provide. You grant us the rights needed to process it in order to deliver the service.
6. AI-generated responses
Automated responses are based on the information you provide and configure. You are responsible for reviewing your knowledge base and escalation settings to ensure responses are appropriate for your business.
7. Disclaimers and liability
The service is provided “as is”. To the extent permitted by law, Dropkeeta is not liable for indirect or consequential losses arising from use of the service.
8. Changes and termination
We may update these terms or the service. You may stop using the service at any time; we may suspend accounts that breach these terms.